
Import from China is not an Alibaba cart. For a European firm it is a chain: who you pay, factory proof, quantity, quality control (QC), papers, freight, and customs. Papillon is a Hong Kong Limited with a team on the ground in China. We run import from China to a warehouse in the EU or the Western Balkans when that is in scope.
You need a written specification, a comparable shortlist, a sample you approve in writing, and QC before the vessel. Freight and customs are the last mile, not the whole job.
Incoterms decide who owns the risk. FOB, CIF and DDP are not interchangeable. We price landed cost to the address you name.
EU buyers need CE marking where the product requires it, plus correct HS and VAT treatment. Serbia has its own FTA with China. We do not copy Serbia Form E rules onto a German entry.
Tell us the destination country in the first brief. The document pack follows that market.
On-the-ground shortlist, factory visits, negotiation, samples, QC, and a landed-cost sheet before deposit. Transport and customs sit in the scope we agree, never as a hidden add-on.
Send a brief: category, quantity, date. You get a reply within 24 hours with a landed-cost outline where we can price it.